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Mar 11th, 2007
Mar 11th, 2007
Bebemamie- Yogurt delivery
It’s not so easy to find yogurt that doesn’t contain sugar or artificial flavourings in local shops and supermarkets. If you are a yogurt fan there is a great option which doesn’t even involve you leaving the house.
Bebemamie can deliver natural, sugar free, flavour free yogurt to your doorstep once a week.
There is a deposit for the glass jars (also good for the environment, no plastic!!) of 150 rmb so make sure your ayi doesn’t through them out,
The minimum delivery is of 8 jars per week and the cost is of 10 rmb per jar.
This yogurt most definetely passes the taste test!
Contact details are:
6437 3717 (9am-6pm)
email: order(at)bebemamie.com
Jallet Hano: 1316 2304 448 (10am-6pm)
[...] things like sports, cars and power tools) and he directed us to a post on the uber-manly website shanghai-mama.com (his wife recently gave birth). And that’s how we first learned about Bebemamie, which has been [...]
Hi, those contact details are now obselete.
New details:
Order@bebemamie.com
6269 1701/6269 1702
My husband and I no longer want to have Bebemamie delivered.
When we called on Saturday to speak about our Monday morning delivery, a woman speaking English with a French accent seemed annoyed that we had called the “restaurant” number and claimed not to know how we could contact the “delivery” number.
If it’s your business, folks, you should have someone answering the phone that knows these things. I had this idea from her tone that she didn’t want to be bothered with the call. Sure enough, she told me that I should send an email.
That’s not a very reliable way to communicate on Saturday about a Monday morning delivery. My husband called back and she didn’t tell him that she told me to use email! She told him that she was trying to give me the number that she told me she didn’t have! As if he wouldn’t eventually figure this out by talking with me!
When “Phillipe” called me this morning on my cell, he claimed there was no French woman working for him. He explained the office was closed on Saturday. Is it my fault for trying to contact a business on the weekend?
He then wasted my time explaining there was no French woman working there. Okay, so she spoke English with a French accent, whoever she was, she was unprofessional.
Enough already. I told him we no longer wanted service. But that wasn’t good enough for him. He said there was a “misunderstanding” – a “euphemism” if I’d ever heard one! I laughed and said, “No, that’s a euphemism” and tried to tell him that we thought she was rude and that she lied to my husband, and that we don’t give our business to people who are rude to us. He kept interrupting me when I explained the concept of customer service, so I hung up.
He then called our home phone, (was he expecting my husband to answer?) and asked me why I’d hung up. I explained that I’ve taught customer service, and that I’ve taught people to “listen, listen, listen.” I told him that when you make a mistake, you admit it, and to retain the customer, you give them something better.
He repeated the misunderstanding euphemism, and asked me why I was talking to him “that way.” Ah, angry? I told him that I would hang up because if he wanted to keep my business he should have admitted a mistake. He claimed not to understand why I was upset. “Why are you talking to me this way? “I don’t think you realize what you’re doing” I responded. “Are you surprised that I’m talking to you this way because I’m an annoyed customer or because I’m a woman?”
“Oh, but I have 32 women here.” They’re probably employees or relatives, which does not mean you can get angry with me because we don’t want your service any more!
I told him if he wanted to argue, to argue with someone else. All we want is our refund for the deposit.
Maybe this post will teach you about customer service, even if it doesn’t teach you to be polite, to everyone!